Fix XKAH battery keeps popping out on XKAH

Quick diagnosis

With this issue, the first-generation XKAH works normally with the old battery, but a new battery does not stay in place and keeps popping out. Since the old battery fits correctly, the cause is most likely the new battery itself, the locking mechanism or small manufacturing tolerances. In many cases, the battery should be reported to the retailer or support.

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Symptoms

The XKAH works normally with the old battery.

The new battery does not stay properly in the device.

The battery keeps popping out.

The battery does not lock in cleanly.

The issue only happens with the new battery.

The device cannot be used reliably because of this.

Likely causes

The new battery may have an incorrect fit.

The locking mechanism on the battery may not engage properly.

There may be manufacturing tolerances on the battery housing.

The locking part of the new battery could be damaged or faulty.

If the old battery works, the device itself is probably not the cause.

Recommended steps

1
First check whether the old battery still stays in place and works normally.
2
Carefully insert the new battery and check whether it clicks or locks into place.
3
Check the battery slot and locking area for dirt, residue or visible damage.
4
Do not force, file or modify the battery, as this may void warranty or consumer rights.
5
If only the new battery keeps popping out, contact your retailer or XKAH support.
6
It is best to send support a short video showing that the old battery stays in place while the new battery pops out.
7
In many cases, the faulty battery will be replaced.

FAQ

Frequently asked questions

Warum springt der neue XKAH Akku immer wieder raus?

Wenn der alte Akku normal hält, liegt es sehr wahrscheinlich am neuen Akku selbst, an der Passform oder an der Verriegelung.

Kann ich den Akku selbst reparieren?

Davon ist eher abzuraten. Feilen, Biegen oder Basteln am Akku kann Garantie oder Gewährleistung gefährden.

Was sollte ich dem Support schicken?

Am besten ein kurzes Video, in dem zu sehen ist, dass der alte Akku sauber hält und der neue Akku immer wieder herausspringt.

Ist mein XKAH defekt, wenn der neue Akku rausspringt?

Nicht unbedingt. Wenn der alte Akku funktioniert, spricht vieles dafür, dass der neue Akku oder dessen Verriegelung das Problem ist.

Wird der Akku ausgetauscht?

In bekannten Fällen wurde der Akku über den Support oder Händler reklamiert und ausgetauscht.

XKAH battery keeps popping out