Quick diagnosis
With this issue, the first-generation XKAH works normally with the old battery, but a new battery does not stay in place and keeps popping out. Since the old battery fits correctly, the cause is most likely the new battery itself, the locking mechanism or small manufacturing tolerances. In many cases, the battery should be reported to the retailer or support.
Media
Symptoms
The XKAH works normally with the old battery.
The new battery does not stay properly in the device.
The battery keeps popping out.
The battery does not lock in cleanly.
The issue only happens with the new battery.
The device cannot be used reliably because of this.
Likely causes
Recommended steps
- 1
First check whether the old battery still stays in place and works normally.
- 2
Carefully insert the new battery and check whether it clicks or locks into place.
- 3
Check the battery slot and locking area for dirt, residue or visible damage.
- 4
Do not force, file or modify the battery, as this may void warranty or consumer rights.
- 5
If only the new battery keeps popping out, contact your retailer or XKAH support.
- 6
It is best to send support a short video showing that the old battery stays in place while the new battery pops out.
- 7
In many cases, the faulty battery will be replaced.
Contact manufacturer directly
If the fix is not enough or the device should not be used further, you can contact the manufacturer directly.
Shanti Großhandels GmbH
Contact manufacturer nowFAQ